How to Order from Velona Needlecraft

RETAIL STORE:

Velona Needlecraft 5701-M Santa Ana Canyon Rd. Anaheim Hills, CA 92807 Telephone: 714.974.1570 Orders only: 800.972.1570 Fax: 714.974.0704 E-mail:   Directions and store hours

INTERNET AND MAIL ORDERING:

1. Place your order

Call, write, fax, or your order.
Be sure to include product numbers, descriptions and colors (if applicable), and any free items per our specials.

2. Add shipping & handling

Shipping and handling is difficult to estimate due to the different sizes and weights of various merchandise ($200 in angora weighs far less than $200 in books). We ship by verifiable and/or insured and/or trackable means only whereby the shipping rate varies according to the shipping destination and weight, the type of safer shipping service the customer wishes and based on the current multiple service level rates of the post office and/or time sensitive delivery carriers. Shipping is typically lower for multiple item orders. We will be happy to estimate a prospective order, or we will charge fairly upon assembling the order. International and air freight orders are higher.

3. Add sales tax for California destinations

California orders must add appropriate sales tax.

4. Payment must be in U.S. funds.

We accept checks, American Express, Optima, VISA, MasterCard, Japan's JCB, and Discover Card. We also accept PayPal on-line payments, however please do not send us PayPal payments until we confirm your items are in stock and until we give you the order total. (No Internet transmissions are truly secure. If you prefer, you may fax or call us with your credit card number, or split the number between two or more emails, and we will keep it on file for future orders.) Sorry, no C.O.D. orders.

5. Please provide complete shipping address information including telephone numbers!

Be sure to include your complete shipping address, telephone number, email address, and if using a credit card, please include your credit card billing address.

NOTICE:

• Pricing and availability on all products and services subject to change without notice.
• Certain books are subject to sale only with purchase of sufficient yarn to create a project featured in those books.
• If a credit card cannot be processed for any reason (overlimit, invalid, expired, etc.), or if a customer's check is returned by the bank (non-sufficient funds, closed account, etc.), then we reserve the right to cancel the order and make the items available for other customers.

Velona Needlecraft 5701-M Santa Ana Canyon Rd. Anaheim Hills, CA 92807 U.S.A.

Tel. (714) 974-1570 Orders (800) 972-1570 www.velona.com